Help & contact

MLO Pass Support

Need help with your account, the app, or studying for the SAFE exam? We're here to help.

Email support
info@mlopass.com

To help us find your account and fix things quickly, please include:

The email address on your MLO Pass account
A short description of the issue (what you tried and what happened)

Email info@mlopass.com Log in to MLO Pass

Account help

Your account

Logging in

Having trouble logging in or with your password? Make sure you're using the email you signed up with. If you still can't get in, email info@mlopass.com with that email and we'll help.

Free and paid access

You can create a free account and start studying right away.

The paid upgrade is $99, one time, with lifetime access. No subscription. To upgrade, log in at app.mlopass.com and upgrade from your account. Code MLOPASS gives you a $20 credit at checkout.

Deleting your account or data

To delete your account or your data, email info@mlopass.com from the email address on your account and tell us what you'd like deleted.

Our Privacy Policy explains how we handle your data.

iPhone app

MLO Pass on iPhone and iPad

Download the app

MLO Pass is on the App Store and is free to download. It needs iOS 17 or later and also runs on iPad.

Same account, shared Premium

Sign in with the same MLO Pass account you use at app.mlopass.com. Premium is shared across the web and iPhone apps: buy it on the web ($99 one time, lifetime access) or in the iPhone app, and it unlocks on both with the same account. Your progress syncs too, so you can switch devices any time.

Flashcards work offline. You can turn on an optional Face ID lock in the app.

App questions

The free plan in the app includes one content block, one arcade game, 10 AI Trainer questions a day, offline flashcards, and your readiness score. Premium is a one-time purchase, not a subscription, and it's shared with the web app.

Problem with the app? Email info@mlopass.com with your account email, your device, and what happened. More on the app: NMLS exam prep app.

Billing

Billing and refunds

All purchases are final, and we don't offer refunds. We know that matters, so we encourage you to use the free account first and make sure MLO Pass fits how you study before you upgrade.

Questions about a charge? Email info@mlopass.com with your account email and the details, and we'll take a look. See our Terms of Service for the full terms.

FAQ

Support FAQ

How do I contact MLO Pass support?

Email info@mlopass.com. Include the email address on your MLO Pass account and a short description of the issue so we can find your account and help.

Is there a free MLO Pass account?

Yes. You can create a free account at app.mlopass.com and start studying before you decide to upgrade.

How much does MLO Pass cost?

The paid upgrade is $99, paid one time, with lifetime access. There is no subscription. Code MLOPASS gives you a $20 credit at checkout.

Can I get a refund?

No. All purchases are final and we don't offer refunds. You can use the free account first to make sure MLO Pass is a good fit before you upgrade.

How do I delete my account or my data?

Email info@mlopass.com from the email address on your account and ask us to delete your account or data. See our Privacy Policy for how we handle data.

I can't log in. What should I do?

Go to app.mlopass.com and make sure you're using the same email you signed up with. If you still can't get in, email info@mlopass.com with that email and a short description of what happens.

More help: General FAQ · NMLS SAFE practice test · Privacy Policy · Terms of Service

MLO Pass is not affiliated with or endorsed by NMLS or the CSBS.